Policies
Last updated: [Date]
1. About us
Shreekrishnaghee.com is operated by [Your Company Legal Name], registered at [Address line 1], [City], [State] – [PIN Code]. By using this site or placing an order, you agree to these Terms.
2. Eligibility
You must be at least 18 years old, or using the site under the supervision of a parent/guardian, to place an order.
3. Product information
We make every effort to describe our products accurately, including weight, ingredients, and shelf life. Minor variations in colour or texture between batches are normal for a hand-made product and do not indicate a defect.
4. Pricing and payment
All prices are listed in INR and inclusive of applicable taxes unless stated otherwise. We accept payment via Razorpay (cards, UPI, netbanking, wallets) and Cash on Delivery where available. We reserve the right to correct pricing errors and to cancel an order placed at an incorrect price, with a full refund.
5. Order acceptance
Your order is a request to purchase; it is only accepted once we confirm it (by email or in your account). We may decline or cancel an order at our discretion — for example, if an item is out of stock or we suspect fraud — in which case any payment taken will be refunded in full.
6. Shipping and delivery
Governed by our Shipping Policy, incorporated into these Terms by reference.
7. Returns and refunds
Governed by our Refund Policy, incorporated into these Terms by reference.
8. Account and OTP login
Your account is accessed via a one-time code sent to your registered email. You are responsible for keeping access to that email secure, since anyone with access to it can request a login code for your account.
9. User conduct
You agree not to misuse the site — including attempting unauthorised access, submitting false information, or using automated tools to scrape or attack the site.
10. Intellectual property
All content on this site — text, images, logos, and design — belongs to [Your Company Legal Name] or its licensors and may not be reused without permission.
11. Limitation of liability
To the fullest extent permitted by law, [Your Company Legal Name]'s total liability for any claim relating to your order is limited to the amount you paid for that order.
12. Governing law
These Terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of [your city/state].
13. Grievance officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 — Name: [Grievance Officer full name], Email: grievance@shreekrishnaghee.com. Grievances are acknowledged within 48 hours and resolved within 30 days.
14. Changes to these Terms
We may update these Terms from time to time. Continued use of the site after a change means you accept the updated Terms.
15. Contact
[Your Company Legal Name], [Address line 1], [City], [State] – [PIN Code]. care@shreekrishnaghee.com